Saturday, April 9, 2011

>Call Center Challenges

>Being in a call center day after day can pose its own
challenges. Depending on the call center, you may have
a room full of people sitting in close quarters to
each other divided simply by a wall. These stations
are called "cubicles".

In close quarters they are required to answer or make
call after call, after call. Many representatives find
they get very thirsty when they are talking all the
time.

Call centers generally do allow the agent to have a
drink at their cubicle, but, often the demand of the
calls hinders the representatives ability to use the
restroom (washroom) when need be.

Most call centers have a strict policy on how many
breaks are permitted. They do this in order to keep up
with the demand.

The down side to these policies is that it can become
a health issue. Women or men prone to urinary tract
infections will need to use the washroom more
frequently. Keeping in mind that pregnant women too,
require many trips to the washroom.

Another challenge in call centers is that in these
close quarters, colds and the flu can spread quickly.

Being on the phone a lot, it’s difficult to do you job
with a sore throat or stuffy nose. Although call
centers generally impose a "hands washing" policy, not
all persons follow this to the letter.

Sanitary cleansers are readily available in many
centers to further acts as an aid to minimize these
viral agents from spreading.

Knowing that you can’t always take a day off, it’s
helpful when working in a call center to remember to
keep your station and your self as sanitary as
possible.

Remember if you have the flu or a cold take care not
to spread it. You can do this by simply following the
policy of hand washing your company should already
have in place.

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