Monday, April 4, 2011

>Being A Successful Call Center Agent

>SALES:

Telemarketing is not as easy as it looks.

Telemarketing involves talking on the phone to someone
you do not know and trying to convince them to buy a
product, use a service, or sign up for a special
offer.

Here are some things you can do to be successful.

1. Be motivated.

The overall motivation will determine how they speak
to people. So, successful telemarketers are very
motivated to do the job.

2. Product knowledge.

In order to successfully speak about a product or a
service, the telemarketer must know about the product
or the service. Call Centers who train their employees
effectively have greater sales volumes.

3. Good Attitude.

Attitude is evident on the phone. People can tell how
you feel by the way you speak. When someone is happy
and excited, those emotions will palatable, even on
the phone. Angry, upset, or frustrated telemarketers
are usually not successful.

4. Personalize your rapport.

A good telemarketer will know the customer or at least
build a good rapport. Know when it is a good time to
call. Calling during dinner, early in the morning, or
late at night will not be successful.

5. Listen.

Listening to what the customer has to say creates a
mutual respect between you and the customer. Their
comments and input can help you guide the direction of
your call.

6. Set goals.

If you are able to visualize your success you will
want to work as hard and professionally as possible to
ensure your sales are the best.. Many telemarketers
receive bonuses or rewards for a job well done.

7. Embrace success.

Be happy with your success. Make note of what’s worked
for you, and what has not. Seeing your growth and
potential for further growth will continue to empower
you and your telemarketing skills.

Remember; Telemarketing is not an easy job, but it can
be a very successful and rewarding job by following
these simple steps.

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